Refund Policy (English)

Effective 10 November 2026

• First purchase. You can request a full refund within 14 days of your first payment for a subscription, for any reason.
• Cross-list purchase. You can request a full refund within 14 days of payment if you have not exported the CSV.
• Renewals. Renewal payments are not refunded. Cancel before the renewal date to stop the next charge. After cancelling, paid access continues until the end of the period already paid.
• Service changes. If we remove a paid feature during a period you have paid for, you may request a pro-rata refund for the remaining time.
• Duplicate or mistaken charges. These are refunded in full.
• How to request. Email support@yaogeju.com from your account email with the payment date. We reply within 3 business days. Refunds are issued by Creem to the original payment method. The time for funds to arrive depends on your bank or card issuer.
• Effect of a refund. Paid access ends when a refund is issued. Your account and follows are kept under the free limits.
• Disputes. Please contact us before opening a dispute with your card issuer. Paid access is suspended while a dispute is open.

Statutory rights that cannot be waived in your country of residence are not affected.